Mobile Interaction in Rwanda: Increasing Reach, Testing Use

Funded by the United States Institute of Peace (USIP), this project investigates a new tool to amplify the reach of NGOs’ media programs, as well as facilitate monitoring and evaluation of those programs. In line with USIP’s focus on innovation in promoting peacebuilding, it will explore mobile Interactive Voice Response systems (IVR) technology for those engaged in peacebuilding, evaluate the usefulness of the platform for information dissemination and information collection, and evaluate the platform as a tool to improve monitoring and evaluation. NGOs working in the peacebuilding field have shown that the media can support these efforts by providing citizens with information they need to be a part of the peacebuilding effort. As demonstrated in previous research conducted at CGCS, many media organizations in the development field are interested in using ICTs, but have inadequate information about effective and practical ways to do so, or which ICTs would be the most appropriate for their projects. This work will be carried out in a strategic partnership between CGCS and Radio La Benevolencija (RLB) to begin to fill this evidence gap. Tapping into RLB’s established infrastructure of radio programs for peacebuilding in the Great Lakes region of Africa, CGCS will carry out an intervention in Rwanda to illuminate how RLB and other organizations attempting to influence the public through radio programming might usefully employ ICTs. Specifically, this project will explore how mobile phone technologies can 1) amplify the reach of radio programs; and 2) streamline monitoring and evaluation (M&E) of radio programs.


Project Publications and Reports


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