This report offers a review of the existing literature about Interactive Voice Response (IVR) applications in non-Western contexts, supplemented by primary research based on interviews with practitioners who are using or designing IVR systems in the field. Many of the individuals interviewed work at organizations that have conducted their own impact evaluations of the new technologies they are using. This study aggregates these assessments and identifies some of the key IVR systems, highlighting the unique nature of post-conflict peacebuilding settings and briefly contextualizing the evolution of IVR in developing countries.Read More
CGCS's research and publications activities seek to contribute to and help shape the field of global communication studies. Our research efforts emerge organically from the interests of Annenberg students and faculty, our grant programs, and the broader CGCS network.
This policy brief examines key themes highlighted during a series of roundtable discussions exploring South Asian Perspectives on Net Neutrality, hosted by the Centre for Internet and Society in association with the Annenberg School for Communication, University of Pennsylvania, Observer Research Foundation and IT for Change and provides recommendations for future research agendas on net neutrality towards the development of evidence based policy and regulatory solutions.Read More
The Center for Global Communication Studies (CGCS) monitored and evaluated the Half the Sky Movement (HTSM) / USAID project “Half the Sky Movement Global Engagement Initiative” from January 2014 to January 2016. The evaluation sought to 1) assess the impact of the HTSM media interventions and 2) improve and inform future efforts to use media in developing and conflict-affected regions. The evaluation also investigated whether HTSM’s media tools can be packaged as a ‘toolkit’ that can be scaled up and / or used by other NGOs working on issues pertaining to women’s empowerment in developing regions.Read More
From an African perspective, internet governance requires not only an understanding of the variability in access to and use of the internet across the continent, but also an understanding of the disparities between developed and developing countries’ abilities to effectively participate in global internet governance debates. This paper seeks to understand how these factors transect with the notion of multistakeholder participation as a form of governance for internet policymaking, which is often informed by assumptions from more mature markets and Western democracies. It does so by exploring the evolution of multistakeholder participation through mapping the main international and regional instruments of the internet governance ecosystem in Africa.Read More
This study study examines the evolution of multistakeholderism in Internet governance processes from the international to the regional and national in Latin America. It helps conceptualize the evolution of the modern multistakeholder governance tradition in relation to Latin America’s regional and national realities, yields lessons for understanding and improving multistakeholderism in the region, and lays the ground for future research work in this region.Read More